Refund Policy
Last updated: 29 June 2025
Subscriptions
- Free trial. Pro plans begin with a 14-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, no payment is taken.
- Monthly billing. Paid subscriptions are billed monthly in advance. You may cancel at any time, and your access will continue until the end of the current billing period.
- No partial refunds. We do not provide prorated refunds for unused time within a billing period. When you cancel, you retain access for the remainder of the period you have already paid for.
Credits
- Non-refundable. Credits included in your plan are non-refundable and non-transferable.
- Expiry. Unused credits expire at the end of each billing cycle and do not roll over to the next period.
- Consumed credits. Once a scan has been processed and credits deducted, the transaction cannot be reversed, regardless of the scan result.
Exceptions
We may issue a refund at our discretion in the following circumstances:
- Service outage. If a significant, prolonged outage prevented you from using the Service during a substantial portion of your billing period.
- Billing error. If you were charged incorrectly due to a technical error on our part.
- Duplicate charge. If you were charged more than once for the same billing period.
How to Request a Refund
To request a refund, email billing@cacuda.com with your account email, the date of the charge, and a brief explanation. We aim to respond to all refund requests within 5 business days.
Cancellation
- You can cancel your subscription at any time from your account settings or by contacting us.
- Cancellation takes effect at the end of the current billing period. You will not be charged again.
- After cancellation, your account reverts to the Free plan. Your Automod pipelines and API keys will be preserved but subject to Free plan limits.
Enterprise Plans
Enterprise plans have custom terms agreed separately. Refund and cancellation terms for Enterprise customers are governed by the individual service agreement.
Contact
For billing enquiries, contact billing@cacuda.com.